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| 01. What is MOBILE WALLET? |
MOBILE WALLET system is an innovative and revolutionary breakthrough mobile commerce solution that offers the conveniences of cash-less shopping, as well as making remote payments via any mobile phone, where financial and merchandising transactions are done at the touch of the fingertips. |
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| 02. Who can use MOBILE WALLET? |
MOBILE WALLET is suitable for the masses as it is a mobility redemption system that not only helps improve efficiency and convenience; it also enhances productivity and faster turn around time. Basically anyone can use MOBILE WALLET as if it is a cash or debit card. |
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| 03. When can I use MOBILE WALLET? |
Quite practically, you can use your MOBILE WALLET (activated as an account) immediately after you have registered your SIM-card number and activated it. Prior to that you would also need to top up your MOBILE WALLET with a minimum of RM10 which will then be converted into *MW10 (MOBILE WALLET e-money currency) . * Refer #13 |
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| 04. What’s the difference in between of MOBILE WALLET, debit and credit card? |
MOBILE WALLET |
Debit Card |
Credit Card |
Instant top-up, instant spending. |
Spending directly deducted from your account. |
Spend first, settle payment later. |
Instant checking balance through mobile phone. |
Need to make sure account has enough money before spending. |
Keep spending without worrying account balancing. |
Enjoy shopping and manage to control spending budget. |
Always worrying account balancing can’t cover shopping expenses. |
Overspending and increase debt. |
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| 05. Why should I use MOBILE WALLET? |
MOBILE WALLET allows you to jump queue to pay bills, at home, with no fuss, or at the very table that you are dining in. No fuss, no worries. Also, MOBILE WALLET gives your immediate *rebates & *discounts at selected merchant and partner outlets, be it the restaurants and or shopping outlets. |
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| 06. How to use MOBILE WALLET? |
Pay bills through your very own mobile phone, via SMS. That is MOBILE WALLET’s concept. An *instruction guide booklet (obtainable through all MOBILE WALLET Kiosks and MOBILE WALLET Agents) will provide the comprehensive SMS-codes for making payments to various products and services.
Alternately, one can use MOBILE WALLET’s very own mWiz program downloadable through our website at www.mobilewallet2u.com and straightaway make payments with the most intuitive and easy to use program. *Only in the Klang Valley. |
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| 07. What is mWiz? |
The All-New User – Friendly Application for Your Mobile Phone. mWiz is a mobile java-application system developed by using the latest mobile programming system. It is compatible with most of the newly released NOKIA & Sony Ericsson mobile phone models with BLUETOOTH and USB-Connection (through web download via PC), GPRS or W.A.P. systems, though certain features may vary by device. |
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| 08. How to use mWiz? |
The mWiz is a mobile programming system that is installed or downloaded into your mobile phone device and assist MOBILE WALLET users to initiate MOBILE WALLET (MW) SMS-Commands without having the fuss of remembering a single or complete line of command and code.
The release of mWiz, specifically designed for MOBILE WALLET users, enables the users to initiate daily transactions, bill payments, enrolments and a host of other features.
MOBILE WALLET’s frequently used SMS command are implemented/programmed into the mWiz, which provides a user friendly interface for MOBILE WALLET users to select & insert relevant data, making things easier by generating & sending the SMS commands automatically to MOBILE WALLET’s specified-gateway. |
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| 09. What are the benefits of mWiz? |
mWiz is also a MOBILE WALLET’s starter pack tool, which assists new users to familiarise themselves with MOBILE WALLET’s services, thus enhancing their payment schedules and implementing a truly mobile lifestyle.
mWiz saves MOBILE WALLET users’ time, eliminating the need to memorizing multiple SMS commands, and resolves the possibility of sending the wrong SMS-commands.
Ultimately, the mWiz provides a useful & friendly mobile application for the users to do payment/purchase, thus providing a brand new “lifestyle at your finger tips” concept and making this statement a reality. |
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| 10. How much I can top up every time? Do I need to pay any transaction fees? |
Minimum top up for MOBILE WALLET is RM10 which will then be converted into *MW10 (MOBILE WALLET e-money currency), with a maximum top up limit of *MW200. A nominal charge of * MW0.50 for each and every successful transaction * Refer #13 |
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| 11. Where can I top up? |
You can top up at MAYBANK CDM, AMBank Online or cash deposit machines nationwide, RHB Bank Online, Carrefour, One Pay , e-pay retailer and MW Kiosk or cash payment over the counter at Mobile Wallet Headquarters . |
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| 12. How can I cash out my existing/balance MW money? |
You can do so by:
a) Sending an SMS command(please refer to the guidebook) and activate the cash-out option,
Or
b) You can cash out by logging into your MW-Account online and initiate cash-out payment via direct bank-in into your account of choice. There will be a 7-days grace period for the processing of payment and a nominal fee of 2% will be charged from your MW-Account upon successful transaction. |
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| 13. What is the exchange and conversion rate between RM and MW (MOBILE WALLET e-money currency)? |
RM1 = MW1 |
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| 14. How can I preview or get my latest transaction record? |
You can log on to our website at www.mobilewallet2u.com and login with your registered MOBILE WALLET account (your mobile phone number), with your provided security code and PIN number. |
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| 15. What if I forget my security number or pin code? |
You just need to type in MW OWNPIN
send to MW Gateways. You will get your security number and PIN code in less than a minute. |
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| 16. What if I lost my mobile phone? |
You welcomed to call us at our Customer Care Line at 603-9205 5550 / 603-9205 5551. We will assist you to solve this problem. |
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| 17. What is MW Gateway? |
The MW Gateways are numbers that call corresponds to your mobile phone Telco numbers (namely 012, 016, 019) .
Our MW Gateways are:
6012.676.9093 / 6016.331.9093 / 6019.278.3039 |
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